Step 1: Choosing Your Community
Click on the "Apartments" link in the Navigation Menu of this website to display all of our apartment communities. Click on each community for more information.
All of our communities are held to the same high standard. Select the community you want to live in based on location and visual appeal.
Step 2: Selecting Your Floor Plan
Visit the website of your selected community to view the various floor plans.
All of our floor plans contain unique features and qualities. Select the floor plan that works for you based on size and pricing.
Step 3: Reviewing The Vital Information
Visit the website of your selected community to view the photos, features, and virtual tours.
All of our information is kept up-to-date and accurate. The exact dimensions and finishes (paint, flooring color, etc.) of each apartment may vary slightly from the materials provided online.
Step 1: Submitting Your Rental Application
Click on the "Contact" link in the Navigation Menu of this website to display all of our communication options. Click on the "Apply Now" button to be taken to the Rental Application where you can complete and submit your application.
All of our rental applications are completed online and processed within 24-48 hours if they are submitted along with the supporting documents and fee. If you are looking to schedule a tour, you can also do that under the "Contact" tab by clicking on the button of the community you are interested in. Keep in mind, we are consistently 100% occupied and are not always able to show apartments.
Step 2: Signing Your Lease Electronically
Check for an email approving (or denying) your application and confirming your move-in date. you will receive three important emails. The first will contain instructions for trasnferring utilities, the second will allow you to electronically sign your lease, and the third will provide you with log-in credentials for the Resident Portal so you can pay your deposit online.
All of our leases are signed electronically. Your apartment will only be held for you after the lease is signed and the deposit is paid.
Step 3: Transferring The Utilities
Log-in to the Resident Portal and click on the "Messages" tab. There will be a message in your inbox with instructions on transferring utilities and obtaining occupancy permits (if required). Follow these instructions to transfer utilities before your move-in date.
All of the utilities that are not included in your rent are handled by third-parties. You will not be able to move in on your move-in date until you have transferred them to your name.
Step 1: Completing Your Move-In
Send us an email to arrange the time that you will meet with us at your new home so we can show you around and give you the keys. You can do this this after 3:00 PM on or after your lease commencement date.
You will need to provide proof of the utilities being transferred, and the occupancy permit (if required) before you receive your keys.
Step 2: Setting Up Rent Payments
Log in to the Resident Portal with your secure credentials and click on the "Make Payment" button. Follow the instructions to set up one time or automatic payments.
All of our communities accept online payments, in addition to the usual checks and money orders. These payments can be automatically scheduled or can be paid manually each month.
Step 3: Sending Future Communications
Log in to the Resident Portal and click on the "Messages" tab. Click on the "Contact Us" tab and send us your message.
All of our maintenance requests and general inquiries are handled online. For maintenance requests, please send us a brief description of the issue, and a picture for reference.
Frequently Asked Questions
What are your office hours?
Our office hours are between 9:00 AM to 5:00 PM Monday through Friday. We can possibly be available at other times by appointment. We encourage residents to input maintenance requests and other concerns through our Resident Portal. This ensures that multiple people are able to see the request as soon as it comes through, regardless of whether or not we are in the office.
Are the images and virtual tours online showing the apartment I will move into?
The images and virtual tours online are accurate portrayals of the apartment you are interested in if they are under the community and floor plan you selected. However, there may be minor variations, such as the color of finishes (i.e. paint, flooring, etc.).
Why do you only do tours at certain times?
Our communities are consistently 100% occupied. They are also smaller communities (50-150 apartments), so they do not have model apartments. As a result, we can only do tours when we have upcoming move-outs scheduled. We decided to make the whole process simpler and provide all of the necessary apartment information on our website in case we are unable to schedule tours. However, we do show apartments whenever we are able to.
What do I need to submit along with my rental application?
Along with your rental application, you need to provide a copy of a photo ID (license or passport), and verification of income (3 most recent pay stubs). You also need to submit the application fee. All of this can be done when submitting your application online.
What if I can't sign the lease electronically?
If you are having trouble signing your lease electronically, we will schedule an appointment at our office for you to come by and sign the lease electronically on a tablet.
Where do I go to transfer utilities and acquire occupancy permits?
This information will vary depending on the community you choose to reside in. When you receive your log-in credentials for the Resident Portal, you will be able to view this information under the "Messages" tab after you log-in.
How do I schedule a time to pick up my keys?
You can schedule a time to pick up the keys to your new home after 3:00 PM on or after your lease commencement date by sending us a message through the Resident Portal or emailing Info@TutandTut.com.
Who is my main point of contact if I want to speak to someone?
Send your communication through the Resident Portal and the appropriate representative will get in touch with you. If you are a prospective renter looking for an apartment, please email Info@TutandTut.com or call (618) 654-2300.
What do I do if I have a maintenance emergency?
If you have a maintenance emergency, please dial 911 (if applicable), call utility providers (if applicable), submit a maintenance request through the Resident Portal, and/or call 618-654-2300.